In general, we do not take returns and all sales are final. However, we will exchange a product that is defective for the same item only.
If you would like advice or assistance in buying please email firstname.lastname@example.org to answer your questions and help you with your purchasing decisions. Your email will receive a response within 24 hours or sooner!
Our Return Policy
Everything we ship is brand new and comes directly from our distributors and/or manufacturers. Given the nature of our products, we do not take returns. We do this for the safety and care of our customers, so please select your items carefully. For example, if you select the wrong size or color of an item, it cannot be exchanged for something different.
In the event you have a defective item, it can be exchanged for the same item within 30 days of purchase. Items must be accompanied by a copy of the order confirmation or the packing slip. After that period defective item exchanges must go directly through the manufacturer.
To process your defective exchange promptly, all returns must be pre-approved. Please email email@example.com for your Return Authorization. Before you send your product back, we’ll help you troubleshoot your toy to see if we can get it working. If troubleshooting fails, we’ll email a pre-paid return label to you, so you can get the item back to us for testing.
When sending your toy back, please make sure it has been thoroughly cleaned. For the health and safety of our staff, any items that appear used extensively, older, and/or not cleaned properly will be refused and sent back to you.
When we receive your package, we’ll inspect and test your item. If we determine that your toy is defective, we’ll send you a same-item replacement. In the event we find your toy is working correctly, we’ll send it back to you.
International customers are responsible for shipping costs of warranty replacements, traveling both directions. We require that you send us the product and all accessories, along with a copy of your original receipt or order confirmation. If you would like us to set this up for you, please email firstname.lastname@example.org
Canceling an Order
If you wish to cancel an order, please send an email to email@example.com as soon as possible. We can’t guarantee we will be able to cancel the order as it may have already been processed and heading to your shipping destination. We will try our best to accommodate you but once you click on “place order” during checkout, processing is completed within 24-48 hours
TRANSACTIONS WILL APPEAR ON YOUR CREDIT CARD STATEMENT AS DDV LLC